Enterprise Services Desk acts as a point of contact for all communication across the end user Services. IMPACT helps organizations to implement, transform and consolidate such Enterprise Service Desk leveraging our accelerators and solutions. We ensure workplace productivity and end user satisfaction through our proactive approach. We help an organization to standardize their process such that it helps to not only manage the escalations but also to ensure prevention and reoccurrence of issues.

• Integrated call logging process for call at all levels.
• Incident, Service request & Escalation management.
• Patch Management, Change request.
• Ownership till call resolutions.

• Greater control over your IT costs.
• Improved efficiency.
• Standardization of all processes for better end user experience & satisfaction.
• Reduction of average incidents/calls per device.
• 24×7 availability.